What information do we collect?

Information may be collected from you when you register on this website, subscribe to the newsletter or fill out a form. Alternately, you can visit this site anonymously. When registering you may be asked to enter your name, e-mail address and/or phone number. By accessing or using this website or registering your information you are agreeing to the terms of this policy.

What do we use your information for?

Information collected from you may be used in one of the following ways:

To personalise your experience and better respond to your individual needs

  • To improve customer service
  • To process your requests
  • Your information will not be sold, exchanged, transferred, or given to any other party without your consent. Your information will only be used for the purpose for which it is provided, unless required by law to disclose it to a third party. Situations where this may occur are where you disclose there is a serious risk of harm to yourself or another person and in the case of child protection issues.
  • To send periodic emails
  • As a user of this website you will be asked whether you want to join our contact list to receive email bulletins. If at any time you want to unsubscribe there is a prominent ‘unsubscribe’ option at the bottom of each email.
  • To improve the website.

We continually strive to improve the website based on the information and feedback you provide. Data may be automatically collected for the purpose of tracking patterns of use, however, you are not identified as an individual user.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL) technology and is only accessible by those authorised with special access rights to the system.

After a transaction, your private information will not be kept on file for more than 60 days.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow). This enables the sites or service provider’s systems to recognise your browser and capture and remember certain information.

We use cookies to compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. We may contract with third-party service providers to assist us in better understanding our website visitors. These service providers are not permitted to use the information collected on our behalf except to help us conduct and improve our service.

Do we disclose any information to outside parties?

No. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for the purpose of better marketing our service.

Third party links

Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies to ours. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our website and welcome any feedback about these websites.

The Health Records and Information Privacy Act

This Act pertains to health information collected by private sector providers in New South Wales, Australia. Such information will only be collected when it relates directly to the role of the service provider and for the management of the service. Each individual user of one of our services will receive a printed version of our Informed Consent (Confidentiality and Privacy) Policy at their first session.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using this website, you consent to this privacy policy.


This confidentiality policy was last updated on 26 June 2011. It is advisable to check this policy information when revisiting the website as it may include some changes to reflect best practice and current statutory and legal requirements.